Are You Operating At Only 85%?

Being a successful office products provider is getting tougher. Historically, if you did a reasonably good job of providing customer service, managed to maintain a steady stable of good sales people, and managed your expenses reasonably well - you could make really good money owning an office products dealership. Let's face it, all that printing and copying that was happening in offices provided you with a steady, annuity-based revenue stream. Life was good.

Predictive Maintenance – Impact on the Imaging Industry

Most, if not all of us, in the imaging industry realize that our industry is declining and will continue to decline.   Realizing that their printer revenue, margins, and operating profits will be shrinking, printer manufacturers and resellers are looking at ways to reduce costs and to improve efficiency but doing so without sacrificing customer service.  For years, as a way to prevent hardware margins from declining faster as average sales prices have declined, printer manufacturers have focused on reducing manufacturing costs to the point where there is little more that can be done on the cost side.