In exploring the past – and future of the imaging industry, we have looked at the transition from scribes to mechanical devices (typewriters) to the impact era and most recently the ‘heyday' of the office imaging products, the page era. Through much of the industry's history, progress has been enabled through tangible products and by technology innovations in them to generate documents. It has been an amazing history of innovation with price performance levels increasing at fantastic rates, and features being incorporated at lower or no cost premiums (remember when duplex cost extra?). Of course, the evolution continues.
In the prior two blogs I sped through over 300 years of technology evolution from scribes and clerks through the typewriter era. While I remember (not too fondly) typing papers for College on my Brother typewriter, even by my graduation in 1984, with the advent of the IBM PC and word processing software, high speed 24-pin dot matrix printers were becoming standard office tools and displacing typewriters. As early as the 1960’s, impact printers were pervasive in large computing centers. A number of technogies were available including line chain (IBM), drum (DataProducts), and line matrix (Printronix). These were the printers which used tractor fed ‘greenbar’ paper (if you know what that is, you are already dating yourself). Their little cousin, the desktop dot matrix printer didn’t really rise to prominence until the late 70’s and early 80’s.
Have you ever really thought about how disruptive typewriters were. Can you imagine a time when clerks literarily hand wrote letters and kept handwritten entries in accounting journals? And this isn’t the dark ages we are talking about. Right up until the 1860’s, this was the norm.
The world of imaging in the office is changing at an accelerating pace. In the five previous major eras of office imaging, we have seen each successive era become shorter in length, with increasing technology, economic, and social change. The pre-electronic era where typewriters ruled lasted 124 years. The last era, the services and commodity products era, lasted twelve. We propose that we are entering into the next era, the data era, where the focus shifts from technology, services, and products to using data to improve business processes, profits, and to ensure viability of the business. This new era has dramatic implications for who is at work, how they will work, and what their workplace is. Led by a new generation of workers, millennials, it will be fundamentally different than the eras which preceded it in almost every respect.